2025 Lawn maintenance

​agreement​

    ms. kelsey hoke!

    THANK YOU FOR CHOOSING RELEAF SERVICES!

    OUR TERMS AND CONDITIONS HAVE BEEN UPDATED.

    ​    TERMS & CONDITIONS

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    ​HAVE ANY QUESTIONS? CLICK HERE FOR OUR FREQUENTLY ASKED QUESTIONS.

    WOULD YOU LIKE TO HAVE YOUR YARD AERATED? CLICK     HERE.
    ​
    HAVE A FRIEND THAT NEEDS YARD SERVICE? CLICK HERE TO REFER A FRIEND.​

    HAVE A NEIGHBOR THAT NEEDS YARD SERVICE? CLICK HERE TO REVIEW OUR NEIGHBOR REFERRAL PROGRAM.

    THE EXPECTED START DATE FOR THIS 2025 YARD SERVICE SEASON WILL BE ON MARCH 24TH. IF YOU WOULD LIKE TO HAVE YARD SERVICE STARTED EARLIER, OR IF THERE IS A CONCERN THAT YOU NEED TO HAVE ADDRESSED RIGHT AWAY, PLEASE CONTACT ME TO SCHEDULE.
     
    LIMITED CONTACT (COVID-19)
     
    THE HEALTH AND SAFETY OF MY CLIENTS WILL ALWAYS BE FIRST PRIORITY. I WILL CONTINUE TO SERVE YOU AND YOUR FAMILIES, ENSURING YOUR HOMES REMAIN SAFE, HEALTHY, AND MAINTAINED. IN ACCORDANCE WITH THE CENTER FOR DISEASE CONTROL (CDC) RECOMMENDATIONS, AS WELL AS RECOMMENDATIONS FROM THE NATIONAL ASSOCIATION FOR LANDSCAPE PROFESSIONALS (NALP), I AM REQUESTING THAT WE LIMIT OUR IN-PERSON CONTACT AND CONTINUE TO UTILIZE ALTERNATE COMMUNICATIONS.

    NEIGHBORHOOD REFERRAL PROGRAM: LET'S WORK TOGETHER!

    NOTHING IS MORE VALUABLE TO US THAN THE RELATIONSHIPS WE BUILD WITH OUR CLIENTS. WE WOULDN'T BE IN BUSINESS WITHOUT YOUR SUPPORT, AND WE APPRECIATE THE KIND WORDS YOU SHARE REGARDING OUR WORK. NOW, WE WANT TO SHOW OUR GRATITUDE. WHEN A NEW CLIENT REQUESTS OUR SERVICES AND MENTIONS THAT THEY WERE REFERRED BY ONE OF OUR EXISTING CLIENTS, YOU AND THE NEW CLIENT WILL RECEIVE A REWARD.

    CLICK     HERE TO REVIEW OUR NEIGHBOR REFERRAL PROGRAM.
    ​ 
    SCHEDULING
     
    AS STATED PREVIOUSLY, YARD SERVICE WILL START ON MARCH 24TH, AND WILL END ON NOV. 24TH, OR AS NEEDED. THE OPTION FOR ONCE A MONTH LAWN MAINTENANCE DURING WINTER 2026 WILL BE AVAILABLE. LANDSCAPING, SPRING CLEANUPS AND SPRING AERATIONS WILL BE STARTING IN MARCH UNTIL MAY 2025. FALL CLEANUPS, AND FALL AERATIONS WILL BE STARTING IN SEPTEMBER UNTIL DECEMBER 2025. IN AN EFFORT TO BE MORE EFFICIENT WITH SCHEDULING IN 2025, SCHEDULING AND CALENDARS FOR WEEKLY AND BI-WEEKLY SERVICES WILL BE MADE AVAILABLE VIA THE CLIENT PORTAL.  I WILL NOT CALL OR TEXT ANY CLIENT DAYS PRIOR UNLESS THERE IS WEATHER PROHIBITING ME FROM SERVICING YOUR YARD, OR MECHANICAL ISSUES BEYOND MY CONTROL. IF THERE IS A CONCERN THAT YOU NEED TO HAVE ADDRESSED RIGHT AWAY, PLEASE CONTACT ME TO SCHEDULE.

    HOLIDAYS/VACATION IN 2025

    HERE ARE THE  HOLIDAYS/VACATION THAT RELEAF SERVICES WILL OBSERVE, AND MAY NOT WORK UNLESS OTHERWISE SPECIFIED.

    • APRIL 13-18: VACATION 
    • APRIL 18: GOOD FRIDAY
    • APRIL 20: EASTER SUNDAY
    • MAY 11: MOTHER'S DAY
    • MAY 26 : MEMORIAL DAY
    • JUNE 15: FATHER'S DAY
    • JUNE 19: JUNETEENTH NATIONAL INDEPENDENCE DAY
    • JUNE 28: CAROLINA DAY
    • JULY 4: INDEPENDENCE DAY
    • SEPTEMBER 1: LABOR DAY
    • OCTOBER 13: INDIGENOUS PEOPLE'S DAY
    • NOVEMBER 11: VETERANS DAY
    • NOVEMBER 27: THANKSGIVING
    • NOVEMBER 28: BLACK FRIDAY
    • DECEMBER 24: CHRISTMAS EVE
    • DECEMBER 25: CHRISTMAS
    • DECEMBER 26: DAY AFTER CHRISTMAS
    • DECEMBER 31: NEW YEARS EVE
    • JANUARY 1: NEW YEARS DAY
    • JANUARY 20: MARTIN LUTHER KING JR. DAY

    RELEAF SERVICES CLIENT PORTAL

    THE RELEAF SERVICES CLIENT PORTAL WILL BE THE PREFERRED METHOD OF COMMUNICATION. BY NOW, YOU SHOULD HAVE RECEIVED A SECURED LINK AND PASSWORD. THE CLIENT PORTAL WILL HAVE YOUR SCHEDULE, INVOICES, RECEIPTS AND THE ABILITY TO REQUEST ADDITIONAL SERVICES.

    FUEL SURCHARGE:

    ​A FUEL SURCHARGE WILL BE ENFORCED WHEN FUEL IS MORE THAN $4/GALLON. AN ADDITIONAL $2 PER VISIT WILL BE CHARGED WHEN FUEL IS BETWEEN $4 AND $5 PER GALLON. AN ADDITIONAL $4 WILL BE CHARGED PER VISIT WHEN FUEL IS BETWEEN $5 AND $6 PER GALLON.

    PAYMENT TERMS:
    ALL CLIENTS OF RELEAF SERVICES ARE REQUIRED TO HAVE A CREDIT/DEBIT CARD ON FILE UNLESS THERE IS ANOTHER AGREEMENT IN PLACE. FOR LAWN MAINTENANCE, (WEEKLY, BI-WEEKLY; BASIC OR PREMIUM), INVOICES WILL BE SENT BEFORE YARD SERVICE IS PERFORMED.  AFTER YARD SERVICE IS PERFORMED, THE CARD ON FILE WILL BE CHARGED. THERE IS A CONVENIENCE FEE OF $3.25 CHARGED. THE CLIENT CAN REQUEST TO BE CHARGED MONTHLY INSTEAD OF PER SERVICE. ​
     
    BASIC & PREMIUM YARD SERVICES

    WE WILL CONTINUE TO OFFER A TWO-TIERED SERVICE PLAN: BASIC AND PREMIUM.

    THE BASIC PLAN INCLUDES THE FOLLOWING:

    • MOWING
    • WEED TRIMMING
    • EDGING
    • BLOWING OFF PROPERTY

    THE PREMIUM PLAN INCLUDES THE FOLLOWING:

    • MOWING
    • WEED TRIMMING
    • EDGING
    • BLOWING OFF PROPERTY
    • FLOWER BED MAINTENANCE
    • SHRUB TRIMMING

    THE PURPOSE OF THE TWO-TIERED PLAN IS TO SAVE THE CLIENTS MONEY. BASED ON THE PLAN YOU SELECT, THE CLIENT IS REQUIRED TO STAY ON THAT PLAN FOR A MINIMUM OF 3 MONTHS. IF THE CLIENT DESIRES TO SWITCH FROM BASIC TO PREMIUM, OR PREMIUM TO BASIC, THEN THAT REQUEST MUST BE SENT VIA EMAIL OR COMMUNICATED VERBALLY AFTER THE INITIAL 3 MONTHS HAS BEEN SATISFIED.

    GRASS CLIPPINGS BAGGAGE FEE:

    IF YOUR LAWN REQUIRES GRASS BAGGING ON A REGULAR BASIS, AN EXTRA FEE OF $3.00 OF YOUR WEEKLY/BI-WEEKLY PRICE WILL BE APPLIED. THE CLIENT WILL BE NOTIFIED OR CONSULTED BEFORE BAGGAGE FEE IS APPLIED.
    ​
    RELEAF SERVICES OFFERS A RANGE OF LAWN MAINTENANCE PLANS WITH VARYING LEVELS OF SERVICE. IF YOU ARE LOOKING TO CHANGE YOUR BASIC OR PREMIUM SERVICES(    WEEKLY OR BI-WEEKLY), PLEASE SEE BELOW AND FIND A SERVICE THAT SUITS YOUR NEEDS.
    PLEASE SEE BELOW FOR ADDITIONAL SERVICES. ​​
    CONCLUSION
     
    IT will be MY PLEASURE TO PROVIDE YOU WITH lawn maintenance
     
    I WANT TO THANK YOU FOR CHOOSING RELEAF SERVICES, LLC AND GIVING ME THE OPPORTUNITY TO SERVE YOU.  IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CALL, EMAIL, or access the client portal. I LOOK FORWARD TO SERVING YOU AND HAVING A GREAT SEASON!